DWZVPNCompany and support
Contact DWZVPN
Use the verified contact information below for account support, billing and refund requests, privacy questions, security reports, and legal notices.
1. Company information
- Service and brand
- DWZVPN
- Registered legal entity
- Deeps Wave Technologies Limited
- Registered address
- Room 704, 7/F, Block A, Sun Man Wah Centre, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong
- Business registration no.
- 81096749
- Website
- https://www.dwzvpn.com/
- Support email
- support@dwzvpn.com
2. Customer support
Email support@dwzvpn.com from the address associated with your account whenever possible. Include the relevant order number, device platform, app version, and a concise description of the issue. Do not send passwords, one-time authentication codes, complete card numbers, or wallet private keys.
Support is provided by email. Response time varies with request volume and issue complexity; urgent account-security reports are prioritized.
3. Billing and refunds
For a payment or refund request, use the subject "Billing request" or "Refund request" and include your account email, order number, payment date, amount, and payment method. Refund eligibility and timing are explained in the Refund Policy.
4. Privacy requests
To request access, correction, deletion, restriction, or another privacy right, email support@dwzvpn.com with the subject "Privacy request." We may ask for information needed to verify identity and protect the account before responding.
5. Security reports
To report a suspected vulnerability or compromised account, email support@dwzvpn.com with the subject "Security report." Describe the issue, affected URL or app version, steps to reproduce, and potential impact. Do not access other users' data, disrupt production systems, or publicly disclose an unresolved issue.
6. Legal notices
Legal notices should be sent by email to support@dwzvpn.com and, where formal service by post is required, to the registered address above. Clearly identify the sender, affected account or content, legal basis, and requested action. Email alone does not constitute formal service where applicable law requires another method.