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Refund Policy

This policy explains when a DWZVPN plan purchase may be refunded, how to submit a request, and what happens after a refund is approved.

Effective date
Request channel
support@dwzvpn.com

1. Summary

Paid plan purchases may be eligible for a refund when requested within 7 calendar days of payment. Send the request from your account email and include the order number. Eligibility limits and legally required exceptions are described below.

This policy applies to paid DWZVPN subscription plans purchased directly through our website. Purchases through an app store, reseller, or another marketplace are normally refunded under that seller's policy.

2. Trial access

The DWZVPN Trial is automatically granted to eligible new accounts and cannot be purchased. Because no payment is collected for Trial access, there is no amount to refund. Trial expiry does not create a paid renewal.

3. No automatic renewal

DWZVPN paid plans use manual renewal unless checkout expressly states otherwise. We do not automatically charge you when a plan expires. You may stop using the service at any time without a cancellation fee. Not using an active plan does not by itself extend the refund deadline.

4. Eligible requests

A direct website purchase may be eligible when we receive the request within 7 calendar days after payment and one or more of the following applies:

  • you changed your mind and the plan has not been substantially consumed;
  • a verified technical issue prevents normal use and support cannot provide a reasonable solution;
  • you were charged more than once for the same intended purchase;
  • the paid entitlement was not delivered within a reasonable time after confirmed payment; or
  • applicable consumer law requires a refund or withdrawal right.

For accidental duplicate charges or an entitlement that was never delivered, contact us even if more than 7 days have passed so we can investigate the transaction.

5. Limits and exclusions

Except where applicable law requires otherwise, we may deny or reduce a refund when:

  • the request is submitted after the 7-day window;
  • a substantial portion of the plan's time or data allowance has been used;
  • the account was suspended or terminated for fraud, abuse, chargeback, or a material violation of the Terms of Service;
  • the purchase was made with a redeem code, promotional credit, complimentary entitlement, or non-cash balance that has no refundable cash value;
  • the same customer repeatedly purchases and requests refunds in a way that indicates misuse of the policy; or
  • a third-party seller controls the transaction and requires the request to be submitted through its own refund process.

Bank, blockchain, foreign-exchange, or payment-network charges that were not received by DWZVPN may not be refundable by us. This does not limit rights that cannot be excluded under applicable law.

6. How to request a refund

  1. Email support@dwzvpn.com from the email address associated with your DWZVPN account.
  2. Use the subject "Refund request" and include your order number, payment date, amount, payment method, and a short explanation.
  3. Do not send complete card numbers, wallet private keys, passwords, or authentication codes.
  4. Respond to any reasonable request needed to verify account ownership or identify the transaction.

We will acknowledge the request and may offer troubleshooting when the issue appears technical. Accepting troubleshooting does not reset or waive a request submitted within the 7-day window.

7. Review and payment timing

We aim to decide complete requests within 5 business days. Approved refunds are normally returned to the original payment method. After we issue a refund, banks and payment providers may take an additional 5 to 10 business days, or longer for some payment rails, to display the credit. We cannot control provider settlement times.

When a refund is issued, the associated plan, remaining data, and other paid benefits may be revoked immediately. Promotional bonuses tied to the refunded order may also be removed.

8. Partial refunds and service credits

Where a full refund is not appropriate, we may offer a proportional refund, account credit, or service-time extension. We will explain the proposed resolution before applying a credit in place of a cash refund. Nothing in this section replaces mandatory remedies available under applicable law.

9. Chargebacks

Please contact us before filing a chargeback so we can investigate. A chargeback may cause the related entitlement and account access to be suspended while the dispute is reviewed. This does not prevent you from using rights provided by your payment provider or applicable law.

10. Policy changes

We may update this policy for future purchases. The version in effect when you paid will apply to that purchase unless a later version gives you greater rights or applicable law requires otherwise.

11. Contact

Send refund questions and requests to support@dwzvpn.com. Include the order number but never send sensitive payment credentials.